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Complaints & Grievances Resolution Mechanism

At Silvipar, we take grievances and complaints very seriously, investigating them fully and fairly. Our objective is to ensure that any complaint is dealt with in an attempt to reach an amicable and satisfactory solution for any community, organisation, project stakeholder, affected group or individual who believes that it may be negatively affected by our activities.

For this reason, we have created a simple and effective methodology that ensures we consistently maintain a high standard in conflict resolution, and that fosters trust between the people, communities and counterparties impacted by our activities.

PROCEDIMIENTO Resolución de Conflictos
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